Terms & Condition
By clicking "Submit" to place an order, you agree to accept the following Terms and Conditions:
1. TENTATIVE (UNPAID) ORDERS CAN BE PLACED WITHOUT OBLIGATION
► Orders may be placed unpaid. Orders are not finalised until cleared payment is received.
► Unpaid orders can be changed, or stock/deadline-checked if needed before payment is made.
► Due to periodic website pricing adjustments, unpaid orders cannot remain open indefinitely.
2. FINALISED (PAID) ORDERS CANNOT BE CHANGED OR CANCELLED
► Order processing commences when cleared payment has been received.
► Once order processing has commenced, orders can no longer be changed or cancelled.
► Check your order specifications carefully before clicking "Submit" and making payment.
3. RETURN AND EXCHANGE DUE TO INCORRECT CHOICE
► Returns are only accepted within 7 days once the parcel has been received.
► All returns are subject to a handling fees charges.
► All returns will be issued with store credit.
► Customer is responsible for all the shipping cost incur. This includes shipping the returns and for us to ship you the exchange products.
► COLOURS may not display correctly on all computers - if in doubt ask for a PMS reference.
► Our customer service crew can help with any other pre-purchase details as needed.
► It is your responsibility to ensure that products ordered will suit the intended purposes.
► If uncertain in any way about product suitability for bulk orders please order a sample first.
.... I would like to exchange...
1) Contact our friendly team within 7 days upon receiving the parcel to obtain a return authorization number. There will be a $10 return handling fee. Customer will be responsible for the shipping cost to return the parcel and for us to ship you the replacements.
2) After receiving your return authorization number, print out our email with your RMA number.
3) Please include the RMA number on the front of the package. The return address will be given upon approval.
4) We will contact you after receiving the returns on inspection within 7 days. If we do not contact you within 7 days, please contact us via email at firstname.lastname@example.org
To speed up the process of exchange, you can place a new order with the selection of your new products and return us the products you currently have. We will then issue you a refund/store credit on the cost of goods minus the return handling fees. Refund will be issued after receiving and inspecting the products. If there is any problem with the returns, we will contact you.
► Returned items must be kept in a smoke-free environment. Returns will be refused on items that smell of smoke. Any items smelling strongly of perfume/deodorants or similar will also be refused.
4. NO UNAUTHORISED RETURNS ACCEPTED
► Unauthorised returns and all unsolicited deliveries are returned-to-sender automatically.
► To return a defective or incorrectly supplied item, contact us for return authorisation (RMA).
► Only defective or incorrectly supplied items with RMA may be refunded or exchanged.
► RMA numbers must be written on the OUTSIDE of the parcel for acceptance by our warehouse.
► Unauthorised returns (no RMA number on the outside) are returned at the sender's expense.
► Items that have been worn, used, washed or modified in any way cannot be returned whatsoever.
► Before issuing an RMA for reason of "defect" we need a full description and may need images.
► Descriptions and images of "defects" may be sent to the manufacturer for official verification.
► Insignificant manufacturing imperfections are not defects, neither are normal dye-lot variations.
5. NO IMPLIED GUARANTEE REGARDING URGENT DELIVERIES AND FIXED DEADLINES
► It usually takes around 1-7 days for processing (exclude delivery time) through administration, warehouse and dispatch.
► If urgent delivery is needed, contact us in advance to check best possible turnaround/ETA.
► Also, orders needed by a certain date should be noted accordingly in the "Instructions" field.
► Our ability to satisfy urgent delivery requests can be affected by factors beyond our control.
► We make every effort to achieve urgent delivery when requested but can make no guarantee.
6. NO RESPONSIBILITY ACCEPTED FOR LOSS OR DELAY BY THIRD-PARTY CARRIERS
► Deliveries can be tracked online by logging into the user account area.
► We cannot accept liability for loss or delay by Australia Post or Fastway Couriers.
► This being said, 99.9% of deliveries arrive in good time and without any issue whatsoever.
► Express Post deliveries are trackable online via access to your user account.
► Contact us in advance if insured Registered Post or special arrangements are required.
7. 100% STOCK AVAILABILITY CANNOT BE GUARANTEED 100% OF THE TIME
► All items are generally available, however, on rare occasions, an item may sold out unexpectedly.
► If any item cannot be shipped promptly, substitution or refund can be arranged to avoid delay.
► Stock cannot be reserved without payment, however stock levels can be checked in advance.
8. WEBSITE ERRORS AND OMISSIONS ARE EXCEPTED
► On rare occasions, freight or item charges may display or auto-calculate incorrectly.
► We reserve the right to cancel and refund any order that is priced or auto-calculated in error.